Former Disney World cast members share Guest’s Interactions – Part 2
- Walt Disney World employees, also known as cast members, are trained in the art of creating a positive experience for guests.
- But some visitors to the famed Orlando park don’t make things easy for the people who work there.
- Business Insider spoke with eight former Disney World cast members to get an idea of the most annoying guest behaviors.
Demanding “magical moments”
Magical moments are a Disney Parks tradition.
The Disney Information Station defines a magical moment as “a spur-of-the-moment act of kindness between cast members and the guests.” It can be something like a cast member slipping a family a free FastPass or giving a child a free pin or Mickey Mouse sticker.
Jake Kleckner, a former Disney World cast member who worked in Frontierland, told Business Insider that “giving away free stuff” was one of his favorite things to do.
“I did it so much more than I was supposed to because I just thought it was so fun to surprise someone,” he said.
Though the moments are supposed to be spontaneous, cast members often use them to fix problems or cheer up guests — they might give a kid who dropped their ice-cream cone a certificate for a replacement.
But you shouldn’t ask for a magical moment. You’ll just be putting cast members in an awkward spot.
One of the former cast members interviewed said she encountered several guests who explicitly asked for free stuff and magical moments.
“I was like, no, that’s not how that works,” she told Business Insider. “It’s a magical moment because it happens when you’re not expecting it, not when you ask for it.” “Don’t ask cast members for magical moments, because it’s probably not going to happen.”
Another cast member described one magical moment that led to a situation he said left a bad taste in his mouth.
He had just given a kid who was at the park by himself a free FastPass to Splash Mountain to brighten his day, but then a man who had witnessed the magical moment walked up and demanded the passes for his whole family.
“It was just like, I can’t believe you’re taking advantage of the kindness that we have set aside for people who might actually be experiencing a bad time,” he said. “I knew at the back of my mind that if I said no, I’d get in trouble. All he had to do was go tell someone that he asked me for something and I didn’t give it to him, and I most likely would’ve gotten in trouble.”
He said guests shouldn’t ask for free things and magical moments because it goes against the spirit of the tradition and is unfair to cast members and other guests.
My family has received magical moments on two separate occasions. No, don’t ask me what they were — it was just a cast member doing something nice!!
Getting too obsessive about trading pins
A former cast member who worked in Frontierland, told Business Insider that she was sometimes concerned with how older guests went about trading pins with children and cast members.
“Often, they would pick out the best ones for themselves and leave the kids with the ones that weren’t so favorable,” she told Business Insider. “Don’t get me wrong, I understand how pin trading works — it was just sad at times to see younger kids miss out on some great pins as a result of older people wanting these.”
This particular cast member said she would purchase pins herself to give to younger guests.
“Often, kids would work so hard for pins,” she said, “and they really deserved these.”
Sometimes cast members have encountered pin hunters who’d interrupt them in the middle of a rush or even grab their shoulders to get their attention.
“They’d be like, ‘Can I please see your pins?'” he said. “I’d be like, ‘Of course you can.’ But what I wanted to say was: ‘Don’t touch me. Your fascination with the pieces of metal around my neck is not more important than my personal space.’ I never got to say that.”
Pins are fun to collect and this cast member said he kept his collection. But he said some guests’ “obsessive” behavior about the pins was enough to make him uncomfortable.
“We got in trouble if we didn’t wear our pin lanyards,” he said. “But truly and honestly sometimes I just left mine in my car.”
For myself and my family, none of us have gotten into pin collecting. I do have a few that I have collected but I don’t go out of my way to find pins.
If you ever want to chat about Disney, come over to Goldwiser in Old Town Spring. We are open from 10 am to 7 pm Monday through Saturday and located at 1122 Spring Cypress Rd., Spring, TX 77373. Let’s talk some Disney World! While you’re at it, bring your old gold, silver and platinum jewelry and old coins and gift cards. Maybe you can get some extra cash for a Disney trip!
(Information from Business Insider)
Stay tuned for more in Part 3!!